Frequently Asked Questions

ARE YOUR PRODUCTS LOCAL?

Most of our products come from within about 100 miles of where we deliver.

In fact at this point about 80% of our products have a direct connection to the Vermont economy.

Our test for "local" basically comes down to this:

Does a Vermonter earn a paycheck if we sell this product? That's it. Plain and simple.

If a company just has a post office box here and wants to use the Vermont name for marketing, we don't consider it as having a connection to the Vermont economy.

Stonyfield Farm is located in NH but purchases the milk from Vermont farmers to make their yogurt? We consider them as contributing to the Vermont economy.

Is your farm sitting on the other side of the river from Vermont but you buy your feed from Vermont and almost half your employees are from here. You also fall under our favored vendor status.

In fact when you have a look at our shopping list, all of the items noted with a "V" have a direct connection to the Vermont economy.

Kinda makes you feel good about what you're ordering. I know it makes the local farmers and suppliers happy.

 

ARE THE ALL OF THE PRODUCTS ORGANIC?


Usually it will have the word "Organic" in the title. Companies like to fit that in the label somewhere. Usually the price is also a giveaway.

Hatchland Farm provides us with our all natural bST free milk. They are a small family owned operation, and only bottle milk from their own cows so they know there is never any use of artificial growth hormones. 

All of the milk comes in returnable glass bottles.

 

WHAT IF I'M NOT HOME FOR DELIVERY?

Although we start early in the morning, the fact is most of our customers aren't home when we make their delivery.

The product is placed in an insulated milkbox and will keep throughout the day. Frozen items are placed within an insulated bag inside the milkbox. On unusually hot days we'll add ice packs. We actually have more of a problem in the cold weather because if the milk freezes the bottles end up breaking.

 

DO I HAVE TO TAKE MY STANDARD ORDER AND HOW DO I MAKE CHANGES?

The standard order is for items that you most likely want each week, like milk and eggs. You're not obligated to take them but we'll have them on the truck.


Each week when we make a delivery, you'll get a new shopping list that will be filled out with your standard order. If you're having extra people over, just cross out the quantity and put down what you'd like us to leave.

If you want to treat the kids to a Half-Baked pizza or American Flatbread just check it off. That goes for everything from bagels to frozen veggies. The truck is well stocked so just check off whatever you'd like for that delivery and leave the shopping list in the milkbox. When we show up at your house, we'll run to the milkbox, grab your empty bottles and the shopping list. We'll run back to the truck and fill the order right then. No need to order a week or a day in advance.

Can it get any easier than that?


CAN I SET UP A DELIVERY FOR EVERY OTHER WEEK?


Sorry, but we're not able to accommodate you with that request. Because of the nature of the business, we need to pick up empty bottles every week so we can fill them again for the next delivery. It also doesn't work well with our ordering and bookkeeping.

 

WHAT IF I'M GOING AWAY AND DON'T NEED A DELIVERY?

That's fine. Just write us a note for the driver and leave it in the milkbox or shoot off an e-mail so we know ahead of time. You're only charged the delivery fee when we make a scheduled stop.

HOW DO I PAY?


We're pretty old-fashioned in that regard. We don't have the ability to take credit cards and we don't even expect payment when we make the delivery.

Each week when you get your order you'll receive an invoice with that week's items and total. The following week you can leave the payment in the milkbox (check or cash). Some people have us set up with their online banking so we get their payments by mail. We're giving you a week to pay your bill (that's a week more than the store) so we ask that you adhere to that policy. You can also save a bunch by using the prepaid method. Just click on the "Choose Your Delivery Charge" link.